Sheila Murray Bethel is the author of the best-selling book, Making a Difference: 12 Qualities That Make You A Leader. She is also an internationally-acclaimed professional speaker and business consultant. The National Speakers Assoc. conferred upon her its highest award for excellence in speaking, the CPAE. With her 25 years of experience in the behavioral sciences, Bethel brings a unique depth of insight to such high profile business issues as change, leadership, and customer focus. She has consulted for, and spoken to, a blue-chip collection of America's best-known associations and companies. People respond to her combination of substance, humor, and inspiration by taking action to improve themselves professionally and personally.