Dr. Loretta Malandro is the author of three landmark books and one of the foremost experts on mastery of change, leadership, team building, and communications. A polished, powerful presenter, Malandro has presented programs for America's most respected companies including Xerox, Bank of America, IBM and GTE. In her various programs, Malandro shows (1) How to empower others to achieve higher levels of performance; (2) How to create an organization dedicated to quality and serving the customer; (3) How to deal with difficult customers and build long-term customer relationships; and (4) How to empower sales people to achieve greater results.
Loretta Malandro