Charles Brennan is the author of American Management Association's best-selling paperbacks,Sales Questions That Close the Sale and Proactive Customer Service . His winning concepts have been introduced to over a quarter of a million people with an average reported increase in sales performance of over 20%. Holding a masters degree in training and development coupled with his 20 year background in sales, he is a veteran of over a thousand presentations and his interactive and innovative style challenges and entertains his audiences. Charlie's programs are the right choice for skill development and leaving a lasting impression.